Evil Iron Customs LLC Return Policy
We take great pride in our reputation for quality and workmanship. We carefully inspect each piece before it is shipped and each item is packaged for maximum protection to prevent damage during shipping. If you receive an item damaged - you must notify us within 48 hours of receipt of your order to report the damage.
If for any reason you are dissatisfied with your purchase, we'll assist you with a prompt refund or exchange on all full price (non sale) items that have not been worn, damaged or otherwise altered within 30 days of the ship to date. All returns will be charged a 20% restocking fee. Refunds will be credited in the same form as the original payment type. Shipping charges are not refundable.
No refunds will be issued for returns over 30 days from the ship to date.
The original shipping and handling charges are not refundable, and you will be responsible for the return shipping costs. If you have an exchange for the same dollar amount as the original purchase, no additional shipping & handling charges will be incurred.
How To Return And Exchange
Obtain Authorization by emailing us at firstname.lastname@example.org. Please include your Invoice# and the reason for return or exchange. For an exchange please be sure to indicate the part you want. An authorization document will be sent to you.
Package the item for return in the same (or like) packaging that your purchase was received in. We are unable to issue refunds for items lost or damaged due to unsecured packaging.
Ship the package insured and prepaid via U.S. Mail, UPS, or FedEx. Save your shipping receipt until you receive your refund or replacement. If your package is not insured and you do not have proof of shipment, we will not be able to issue refund for packages lost in transit.
Be sure to enclose a copy of the Authorization document along with the item in the box.
ALL Returns must be shipped to:
Evil Iron Customs
7393 Long Road
Canal Winchester, Ohio 43110